Delivery & ~
Order Tracking
Order Tracking
If you made your order via our website and would like to track your order online, please enter your Order ID in the box below and press the “Track” button. This was given to you on your receipt and in the confirmation email you should have received.
Emporieum Cosmo Shipping Information
Bringing convenience to your doorstep! 🌐✨ Enjoy our delivery service within Nairobi CBD and surrounding areas for a nominal fee. For deliveries beyond the city limits and international shipping, we’ve got you covered with personalized quotes. Your satisfaction, our priority, no matter where you are. Order with ease, we’ll take care of the rest! 🚚🌍
#DeliveryService #GlobalShipping #ConvenienceAtYourDoorstep”
Pre-order and Back-ordered items
If your order contains pre-order or back-ordered items, we will ship items as soon as they are available. Your order may arrive in multiple packages. For International orders, please note that we will hold the entire order until the pre-ordered or back-ordered items are available. We cannot split or combine any orders. If you have any questions, please contact our customer service department at info@emporieum.com or call us via +254 717 892 487 and +254 731 750 660
Shipping costs + Delivery times
Orders must be placed by 12pm EAT to start processing on the same day. Processing time usually takes 1 business day. Delivery times are based on orders placed between Monday – Saturday.
International Shipping
We ship international orders through DHL Express and DHL eCommerce. Jolie.com offers $9.95 flat rate shipping for orders $50 and above. Where available, you will be able to select your preferred shipping method at checkout. Shipping costs are calculated based on the size, weight and destination country/region of your package once you begin the checkout process. For your convenience, the shipping costs provided included all import duties, taxes and applicable fees.
All orders ship Monday through Friday, excluding federal holidays within the United States.
Tracking Orders
When you order online and your order is ready to be shipped, you will receive a shipment confirmation email. The majority of our orders are shipped within 1-2 business days after the order has been placed. The email will contain shipment details, your tracking number, and a package tracking link. To track an order on www.emporieum.com, sign in to access My Account that will contain your order information. You can also contact our Customer Service to track your order.
For more information or questions, please contact Jolie Customer Service via email (info@emporieum.com) or via phone at +254 717 892 487 and +254 731 750 660.
Operating hours are from 9am to 6:30 pm (EAT), Monday to Saturday, excluding holidays.